TOEJAMM SERVICE FAQS
here's a list ofĀ things to help you when booking services provided by toejamm
*other featuring businesses alongside toejamm in the studio have their own terms + conditions and faqs, so please contact them directly for any queries you have
SERVICE BOOKING FAQs
3/27 Hood Street, Subiaco is where you will find us.
We are right outside next to the Coles Underground Carpark entrance, we have a street sign pointing to the shop. You can't miss it :)
Parking options are endless!
PARKING FOR SERVICES UNDER 2 HOURS
(90min free then paid thereafter) -Ā WoolworthsĀ LINK
(2 hours free then fined thereafter) -Ā Coles Underground, next to Toejamm
PARKING FOR SERVICES OVER 2 HOURS
WoolworthsĀ LINK
Vickers LaneĀ LINK
Roydhouse StreetĀ LINK
Station StreetĀ LINK
if required, please downloadĀ EasyParkĀ andĀ WilsonsĀ App in prep for your appointment so you can monitor your parking and enjoy your time stress free
PARKING ON WEEKENDS + AFTER 5PM
Free Street Parking available in Subiaco after 5PM on weekdays and all day on weekends!
*WARNING: City of Subiaco will fine you at Coles if you are there longer than 2hrs as a photo of your rego is taken at the entrance, so best park at Woolies or Wilsons and pay if you are in for an extended appointment to avoid interruption of your beauty service.Ā
*BIGGER WARNING: COLES CARPARK CLOSES EARLY ON WEEKENDS (NOT 9PM)- YOUR CAR WILL BE TRAPPED AFTER 5PM AND YOU WILL HAVE TO UBER HOME AND RETURN TO COLLECT IT THE NEXT DAY
Toejamm encourages you to please investigate your transportation/parking options further for your own knowledge
*Toejamm will not be held liable for any infringements or vehicles being trapped in Coles overnight*
SUBiPARK Interactive Map with Rates:Ā HERE
Wilsons Interactive Map with Rates:Ā HERE
Service Preparation
pedicure service during work/uni hours? Toejamm is a space where we allow you to work whilst being pampered.Ā
we haveĀ free wifi,Ā laptop/study tray tables. didn't eat all day?Ā UberEATSĀ is allowed in our studio.
byo recommendations,Ā snacks, headphones, book, iPad/tablet. oh and bathroom prior to starting appointment is recommended.
Toejamm uses 'Tap+Go' via TimelyPay so you can pay via Visa, MasterCard, AMEX, Apple Pay, Google Pay and with your watch or phone.
You may pay with cash but note we do not carry change. So best to have the right amount or do partial payment Cash/Card.
*Note there is a 1.4% Surcharge on Card Payments through our EFT terminal. (this will be terminating Oct 2026)
If you become a Toejamm Regular, we can also provide you with our bank details for direct payments to by-pass the credit card surcharges; proof of payment must be shown before exiting your appointment.
nope! everyone is welcome :)
we get all types of people coming through, please state your pronoun when booking so Jami know's how to greet you
it sure is! roll on in, Toejamm can even provide the pedicure service direct from your chair ;-)
just make a note on your booking so Jami can setup her station accordingly in prep for your arrival.
No, Toejamm is not 'express' or an 'in-out' service.
Toejamm offers specialised services that focuses on the health of your natural nail. We work on a lot of clients who have severe nail damage from express salons that are in-experienced with their tools, we also provide services to assist those with nail traumas from sporting injuries or accidents as well as provide knowledge on how to best care for your nails and manage them yourself.
Our services range from 1hr - 2.5hrs and sometimes 3 depending on what service you book and what care is required.
This is why we encourage you to bring snacks, a book or something to do whilst you are being treated and transformed.
Pedicure Recurring Services: 4-8 weeks depending on your nail growth
PLAN AHEAD
When booking your appt online, you will see the service duration next to the service you select.
So let's for example say, you select a specialised service that goes for 2.5hrs
You book it at 3:30PM
Therefore, your service is due to end at 6PM
-
Out of the courtesy for our specialist please do not put her under pressure with time restraints or backing up your service appt. with a lunch or dinner.
Please plan ahead and allow enough time after your appt. to get to your next commitment stress-free.
Putting time restraints on our specialist reduces our performance, our outcome of your service, it can lead to forgetting things or making mistakes.
Also, please don't tell advise you have somewhere to be during your service, advise at the start so your appt. type can be adjusted if need be.
SPECIALIST NOT EXPRESS
Toejamm offers a specialist service not an express.
if your focus is 'time' and not 'nail health care' please source your services elsewhere, we are not the provider for you.
services based on 'time' is not Toejamm's focus.
Toejamm's focus is natural nail and foot health, not just the cosmetic side of a luxury paint job or change of colour.
Toejamm services are in-depth, paying close attention to detail and providing the up-most care.
Toejamm also specialises in providing nail rehabilitation for toes.
Toejamm will not provide you with a quick in/out service, you are not a number, you are a client and your nail health matters to Toejamm.
No, Toejamm can only accomodate one person at a time.
Group bookings for weddings and any other occasions that comprise of 2 persons or more - reach out and we will give you a list of places who should be able to accommodate you.
NO, WE ARE A CHILD FREE ZONE
please note thatĀ there are strictly no infants or children allowed in the studio
if your infant or child requires your attention because they are sick or have been in hospital recently, please cancel your appt. do not bring them with you out of the love and care for your child so that they can rest and recover and out of the respect for others in the salon.
this is a space for everyone to switch-off and unwind, a place with sharp tools, expensive equipment, nail dust, toe flakes and where product smells exist that can be harmful to young lungs.
we also do not have room for prams or for children to sit and wait whilst you receive a service that goes for 1.5hrs to 2.5hrs depending on what service you selected.
please arrange for a carer at your appointment time; having this in place gives you as a parent the opportunity to have a mini getaway; it allows the technicians to focus and get their work done in the allocated time and provides an environment where other clients can enjoy their time in the studio too
NO, WE ARE A 'NO PLUS-ONE' ZONE
high-end specialised services can only happen with 100% focus from our artists to provide you with quality outcomes
therefore,Ā no plus-ones, waiting friends or family members, infants or children are allowed to join you unless they are being worked on
switch-off, unwind, relax and have a mini getaway
this time is about you and you only
x.
ONLINE STORE FAQS
purchasing one of our products but need to clarify some things first?
OUR STUDIO : 3/27 HOOD STREET, SUBIACO
We will receive a notification that you have placed an order with us.
We will then prep your order and contact you directly once it is ready for collection.
Please give us 12-24hrs to reach out to you or if it is a Friday or Weekend, please wait to hear from us on Monday :)
VIA APPOINTMENT
absolutely! we understand that sometimes making an online purchase can be a little scary when it comes to decision making and sometimes we want to talk to a professional about them to ensure we are picking the right thing
Find out when the studio is open
TXT, Jami: 0410 383 077
Toejamm offers Standard Shipping to All States of Australia using Australia Post as our Courier.
International Shipping is something we do not provide at this stage.
Please allow 48hrs for your order to be reviewed and processed.Ā
Aust Post Standard Shipping 3-6 Business Days (Sign on Delivery) $17.10
TRACK YOUR AUST POST PARCEL:Ā HERE
We use our trusted Australia Post for all our orders.
However, things can go wrong sometimes that are out of our control. Once we have shipped your order, popped it in the post box and left it up to our posties and their automated technology, it is out of our hands.
If there is extreme delay with your shipment, it is up to you to follow up with Australia Post directly.Ā HERE
Toejamm will not be held liable for any lost or stolen parcels hence why Sign on Delivery is the only Postage Option we provide as it will ensure that your order is better protected.
It is also important to triple check your address so that your parcel does not get sent to the wrong state.Ā (Yes this happens, weāve heard the horror stories)Ā Never-the-less, prior to fulfilling your order, weāve added confirming
your address to our processes and if Google Maps comes up blank, we contact you to have your address re-confirmed and corrected to eliminate any errors.
Please note that it takes roughly 48hrs (2 days) to process all orders.
At present Toejamm does not have a dedicated Warehouse to process all requests, the owner of Toejamm is the one who processes your order for you. Given her busy schedule of working on clients, attending to accounting, outside meetings and staff, this is the perfect timeframe to see to your orders, triple check they are all correct, get them all safely packed and then sent down to the local post office for shipping.
We appreciate your patience and understanding.
RETURNS + CHANGE OF MIND
If you have decided that you no longer want your purchase, unfortunately a refund, return or swap will not will be provided.
FAULTY GOODS
If your product is faulty, please take a photo and email it to us with a brief description so we can see what is wrong with it. We will then review and consider if we can offer you a replacement.